During a week-long engagement with REDFOX Autocare Group in Ras Al Khaimah, I was introduced to the intricacies of the evolving automotive sector, which is undergoing swift technological advancements. At REDFOX, professionals are continually updated with rigorous training to keep pace with this evolution. The Autocare group, a prominent figure in the UAE auto care industry, not only offers basic car care but extends its services to cater to broader corporate needs. This premium establishment is associated with Phoenix Cars India Pvt Ltd, a recognized partner of Volkswagen in Kerala. Within less than a decade, they have built a formidable reputation catering to a diverse clientele including both locals and expats.
My experience was multifaceted. It involved hands-on collaboration with seasoned technicians, offering me insights into the company’s intricate operational processes and quality benchmarks. Furthermore, I worked alongside the service and marketing managers, culminating in the design of a new training regimen. This training covered pivotal areas such as effective market analysis, which assists in understanding market trends and consumer behavior, and a deeper dive into the nuances of automotive service marketing strategies. Essential to this industry is the art of time management, where professionals juggle a myriad of tasks, ranging from customer appointments to vehicle repairs.
As for the practical implementation of my learnings, the automobile service industry provides invaluable insights for management education. Emphasizing excellent customer service can aid students in grasping key concepts like customer relationship management. Operational challenges in the service industry, especially in automobile service, highlight the significance of efficient resource management and supply chain logistics. The industry’s forward-thinking approach to technology offers perspectives on innovation management and the intricacies of navigating a technology-driven landscape. Moreover, the collaboration observed between various departments within the company accentuates the essence of cross-functional teamwork in achieving broader organizational goals.
With this enriched understanding, I’m now poised to recommend valuable internships for UOS & SQA students at REDFOX and even explore potential consultancy projects that align with academic requirements.
Author: Dr. Nikhil V P, Associate Professor & Program Director- BSc Management, UOS Rak campus, UAE.